xrwz Thank you for reaching out. We understand how frustrating it can be when a device stops responding unexpectedly. From your description, it appears the device may have entered an abnormal state during the configuration process.
To help us diagnose the issue accurately and provide a targeted solution, could you please record a short video demonstrating the following steps? This will allow our technical team to better understand the situation.
Please include these key actions in your video:
- Show the device status: Clearly film the beacon, showing no LED activity.
- Scan for broadcast signals: Use the FeasyBeacon App or another BLE scanner to show that the device is not advertising or discoverable nearby.
- Check USB connection: Connect the beacon to your computer’s USB port and open the Feasycom Serial Port Assistant to show whether any serial port is detected.
Once recorded, please send the video to our technical support team at: support@feasycom.com.
We will review the footage promptly and provide you with further guidance or a repair solution. Thank you for your cooperation—we are committed to helping you resolve this.
